Frequently Asked Questions
How do I visit your office?
Please schedule an appointment with one of our office furniture consultants. Call us at 212-216-920 ext. 1 or Contact Us
Why don’t you show any prices on your website?
Our website is designed to showcase the variety of products available from Broadway Furniture Group. Because of the differences in manufacturers and features, product pricing is not listed online. Please contact us for detailed pricing information tailored to your needs. If you are interested in the prices of products, don’t hesitate to Get in Touch with Us.
How can I find out about the status of my order?
If you require assistance in tracking your order, reach out to your salesperson or project manager to confirm the details.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
How do I return my product?
Original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way within 30 calendar days of the delivery date unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
The customer is responsible for all shipping costs if the seller is not at fault.
Low Price Guarantee
At Broadway Furniture Group, we are committed to delivering the best value at the best price. Your business is important to us, and we work hard to keep our prices low to help you save money!
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
What brands do you offer?
Broadway Furniture Group is a premier Certified Herman Miller, Steelcase, and Knoll Dealer in NYC… plus more! To provide you with the best in office furniture solutions, we have aligned ourselves with over 150 additional leading-edge manufacturers in the industry that have extensive lines and quality products.
Do you do furniture repairs?
Yes, we do repairs and try to cater to all of your service and warranty needs. Our team will help you decide whether your product is still covered under warranty and what parts need to be replaced to solve the problem efficiently.
Can I rent furniture from you?
Yes, Broadway Furniture Group provides temporary rental furniture, whether it is short-term or long-term.
Do you offer interior design services?
We are not architects, but we have interior designers on staff who can help you curate and design your space. Whether you need full design support or just help selecting finishes, we‘re here to assist.
What are the lead times on office furniture?
Lead times vary by manufacturer, quantity, and style. We have options from quick-ship solutions in 2-3 weeks to standard delivery times of 12-14 weeks. For more information, please contact our sales and design team.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
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